Right of withdrawal
Cancellation policy and sample cancellation form for goods
Cancellation policy and model cancellation form for services
Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within 14 days without giving any reason.
The revocation period is 14 days from the date,
- the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods, if you have ordered one or more goods as part of a single order and these are delivered as a whole;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or has, if you have ordered several goods as part of a single order and these are delivered separately;
In order to exercise your right of revocation, you must inform us (NEW YORK COFFEE COMPANY unda.tainment GmbH, Grünsinker Str. 5b, 82234 Weßling, phone no.: 08153 937 99 21, e-mail address: support@newyorkcoffee.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse to refund you for goods that can be sent by parcel until we have received these goods back or until you have provided proof that you have returned these goods, whichever is the earlier.
We will pick up the goods that cannot be shipped by parcel.
You must return or hand over the goods that can be sent by parcel post to us without undue delay and in any case no later than 14 days from the day on which you notify us of the revocation of this contract.or to hand them over. The deadline is met if you send the goods that can be shipped as a parcel before the expiry of the 14-day period.
You shall bear the direct costs of returning goods that can be sent by parcel post and the direct costs of returning goods that cannot be sent by parcel post.The costs for goods that cannot be sent by parcel post are estimated at a maximum of approximately 85 EUR.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the delivery of goods which are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded;
- for the delivery of alcoholic beverages, the price of which was agreed upon at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the entrepreneur has no influence;
- for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
- for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the delivery of audio or video recordings or computer software in a sealed package, if the seal was removed after delivery.
Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back).
- To NEW YORK COFFEE COMPANY unda.tainment GmbH, Grünsinker Str. 5b, 82234 Weßling, Germany., E-mail address:support@newyorkcoffee.de :
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date
(*) Delete as applicable.
Right of withdrawal for consumers
(Consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed).
Cancellation policy
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the date of conclusion of the contract.
In order to exercise your right of withdrawal, you must inform us (NEW YORK COFFEE COMPANY unda.tainment GmbH, Grünsinker Str. 5b, 82234 Weßling, phone number: +4981539379921, e-mail address: support@newyorkcoffee.de) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment.
If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.
Grounds for exclusion or expiry
The right of withdrawal does not apply to contracts for the provision of services related to leisure activities, if the contract provides for a specific date or period for the provision.
The right of withdrawal shall expire in the case of a contract for the provision of services if the Entrepreneur has provided the service in full and has only started to provide the service after the Consumer has given his express consent to this and at the same time confirmed his knowledge that he will lose his right of withdrawal upon full performance of the contract by the Entrepreneur.
Model withdrawal form
(If you want to revoke the contract, please fill out this form and send it back).
- To NEW YORK COFFEE COMPANY unda.tainment GmbH, Grünsinker Str. 5b, 82234 Weßling, e-mail address: support@newyorkcoffee.de:
- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
- Date
(*) Delete where not applicable.